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Shipping & Returns

Shipping & Returns

When adding items to the shopping cart you can at any time click on the estimate shipping cost to view estimated freight charges for all options of shipping. Orders are in house an average of 2-3 days. Expedited shipping is available. Expedited orders placed Monday thru Friday by 2:00 PM (Mountain Standard Time)will leave the same day (excluding holidays). Please note when ordering oversized items additional handling fees do apply. If expedited shipping is wanted on an oversized item the proper expedited handling fee must be selected when adding to the shopping cart (this needs to match the freight option selected at checkout or there will be a delay in order processing). Orders meeting the $300.00 free freight are still subject to oversize handling fees.

APO/FPO, Alaska, Hawaii and Puerto Rico are charged addition fees that will be added at invoicing they are not included in the standard shipping rates. For international orders please contact our office for shipping information.

Backorders:

Unless otherwise advised, merchandise not in stock at the time of order will not be put on backorder. If you do wish an item to be placed on backorder it must meet shipping requirements and indicated at the time of original order. Backorders will not be sent prepaid. Standard freight applies. No Backorders are sent without confirmation before shipping.

School and Daycare Discounts:

Freight is deducted at invoice in Boise, Meridian, Kuna, Nampa, Caldwell, Eagle, Middleton, Star, Emmett, Mountain Home and other select areas with $150.00 order. (For questions regarding qualifications please contact our office). Orders including bulk items will be shipped free freight in the state of Idaho if $500.00 or more. All out of state orders are subject to the standard ground shipping requirements,including handling fees. Out of state truck orders may be subject to reduced freight or handling fees, please contact our office for further information.

School and Daycare Backorders:

Orders will be filled if possible with all backorders being taken care of as soon as possible. If a backorder is canceled there will be a cancelation notice sent out to both the school and district office when applicable. Back Orders are not subject to shipping cost if original order qualified for free shipping.

Wholesale Accounts:

Additional frame discounts may be available for truck orders. Please contact our office for further information.

Damages or Shortages:

Please make all claims or shortages within 10 days of receipt of shipment. This will enable us to correct the situation in a minimum amount of time. Replacements must meet shipping requirements or credit will be issued. All damage claims must be made to Quality Art Inc within 10 days to receive any compensation.

Additional Information:

 

Quality Art Inc. Contact us TOLL FREE at: 1(888)311-7707

PLEASE NOTE – local truck delivery is only available to customers with pre-approved delivery accounts.