TERMS: Terms are available upon approved accounts only; Postmark dates will determine date paid. New accounts are C.O.D. (Cashier Check or Money Order Only) or you may use Visa, MasterCard, Discover, or American Express. No pre-paid order will be accepted. Account balances cannot be paid off with a bankcard (If bankcard is used on an open account terms will be dropped). Finance charges will occur on accounts over 30 days.
SCHOOL & DAYCARE FREIGHT: Freight is pre-paid in Boise, Meridian, Kuna, Nampa, Caldwell, Eagle, and other select areas with a $150 order. All other orders in the state of Idaho will be pre-paid with an order of $500 or more. All out of state orders will have freight added to the invoice. Multiple purchase orders to one location can be used to calculate for freight pre-paid. Orders less than freight pre-paid will have the freight added to invoice.
STANDARD FREIGHT CUSTOMERS: Freight Charges will be added to the invoice. Freight is determined by the size, weight, and location of your package. We are unable to provide you with price quotes for freight at the time of order. We ship Fed-Ex , UPS, or Post Office which ever is least expensive for the customer.
PRICES: Prices are subject to change without notice.
MINIMUM ORDER: There is no minimum order, but to help offset freight cost, $50 is recommended. Those ordering frames & canvases must order 6, approximately the same size for stability in shipping, if the frame is small enough to meet Post office requirements we can be more flexible on the quantity of frames and canvases in the box. Any matboard, or foamcore, must be order in quantity of 25 for shipping purposes.
DAMAGES & SHORTAGES: Please make all claims or shortages within 15 days of receipt of shipment. This will enable us to correct the situation in a minimum amount of time. Damage claims not made within the 15 day requirement will forfeit any credits on the damaged product, the freight companies will only pay for damaged merchandise within the above time frame. Replacement merchandise will have to meet shipping requirements before it can be re-shipped, we apologize for this.
RETURNS: Please do not return merchandise without prior notification. All returns must have return authorization numbers issued from our office for any returns, no exceptions will be allowed (credits may not be issued if an authorization # is not attached). Unauthorized or special order items will be charged a 20% re-stock fee. All returns must be made within 30 days.
NO RETURNS ON: BOOKS, VIDEO TAPES, PROJECTORS, AND LIGHT BOXES (Replacements will be sent if defective.
SCHOOL RETURNS: School PO returns must be made within 30 days and be authorized by the secretary District PO returns must be made within 30 days and be authorized by the District office.
BACKORDERS: Merchandise will not be placed on backorder unless requested. All backorders must meet minimum requirements.
SCHOOL & DAYCARE BACKORDERS: Orders will be filled if possible with all backorders being taken care of as soon as possible, all out of stock items will be backordered. If a backorder is canceled there will be a cancellation notice sent to both the school and district office.
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